What is included
Setting up a new computer
Windows or macOS updates, your programs, email and accounts — and your files moved over from the old machine, so you can sit down and work. I also move your bookmarks, contacts and email, so nothing is left behind on the old machine.
Cleanup and speed-up
Removing what you no longer need, checking startup programs, disk and memory. If the hardware is the real limit, I will tell you honestly what would help. Afterwards I explain in plain words what was slowing it down, so you can avoid it next time.
Virus and malware removal
Cleaning an infected system and setting up protection so the problem does not come back. I also show you how to recognise a risky email or website, so you can spot the next attempt yourself.
Data recovery
Trying to get your files back after accidental deletion, a damaged disk or a computer that no longer starts. I tell you honestly beforehand how likely recovery is, and I avoid changes to a damaged disk so your chances stay as good as possible.
Wi-Fi, printers, email
Fixing network problems, connecting printers and scanners, and setting up your mailboxes on every device you use. If a device is simply too old to connect, I will say so and suggest a simple fix.
Backups
Automatic backups of your documents and photos, so one failed disk never costs you years of files. I choose a solution that fits your budget and check that a backup can really be restored.
Remote support
Most computer problems can be solved without a visit: I connect to your screen while you watch, from anywhere in the world. You approve each connection and can end the session at any time.
Diagnostics are free. You get a price and a timeframe before any work starts.